Moving business forward
Microsoft Dynamics 365 is the next generation of intelligent business applications that enables organizations to grow, evolve, and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions and allow organizations to transform to meet customer needs and capture new opportunities.
Dynamics 365 breaks down the artificial silos of ERP and CRM and will deliver new purpose-built applications in the cloud. These applications work seamlessly together to manage specific business processes across Finance & Operations, Sales, Customer Service, Field Service, Project Service Automation and Marketing.
Dynamics 365 delivers applications that are,
Purpose-built: with applications that fit roles, industries and businesses. This means, that for organisations to run their business in the cloud, they can start with, and only pay for, what they need initially and then grow at their pace to transform to run their entire business in the cloud.
As an example – a customer can adopt Sales for Salesforce Automation, create quotes with standard prices and so on…. But as you grow and add Operations to it, the pricing that will show up when you quote customers will consider tax rules, pricing & discount calculations, and it will automatically impact the inventory and manufacturing forecasts in the Operations App for more accurate and cost effective planning.
Productive: enabling greater productivity where people need it by seamlessly integrating with familiar tools like Outlook and Excel, surfacing them in the context of business processes, roles and jobs. For example, a sales person receives an email, and can respond directly in Office with a quote that is created based on information from both Finance and Sales applications, stored back to the right app, with right pricing, discounting etc. All without the user having to leave Outlook.
Intelligent: delivering built-in Intelligence with business processes that infuses big data, advanced analytics and IoT to proactively guide employees and customers to optimal outcomes.
For example, Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need. Access to IoT data inside Dynamics 365 for Field Service will enable pre-emptive action from field service agents by connecting asset monitoring and anomaly detection so they can take action before failures occur avoiding costly customer service issues.
Adaptable: enabling organizations to transform at the speed of business. Business leaders can change and evolve their processes in real-time using a modern, consistent and extensible platform – so they are not being held back by legacy technology.
For example, using PowerApps and the common data model you can create custom built apps that can connect your Dynamics 365 CRM and ERP or even third party data to help you get the right information to do your job.