Microsoft Dynamics 365 Implementation & Support Services

Purchasing and implementing a new business system is a significant investment for any company.  Selecting the right solution is a crucial component; finding an experienced and reliable implementation partner is equally important.

No matter how good the solution, if it is designed or deployed badly it will create significant business disruption and lead to a failed project.

Dialog Dynamics can provide assistance and support through the entire life cycle of your Microsoft Dynamics 365 ERP, Customer Engagement, HR and Payroll or Field Service Management solution, from the initial requirements analysis and product evaluation, through design, development, implementation and ongoing operational support.

Requirements Analysis

Implementing any change to business systems and processes needs careful analysis and documentation. When considering any new software it is essential you identify and document all key business requirements. The Solution should then be evaluated against the core requirements, weighted by their level of importance. Dialog Dynamics can assist in analysing core requirements, building evaluation criteria and starting the product review process.

Implementation Planning

The first and most crucial step of any new project is its initial planning. It is essential to understand and define the scope, resources and timeline. Using the Microsoft Sure Step Methodology and Dialog’s Implementation framework we perform a structured Implementation Planning Study to build a detailed Project Plan for complete management of the project. You receive clear definition of initial scope, cost and time as well all change management plans.

Implementation Consulting

Dialog Dynamics Practice applies the Microsoft Sure Step Methodology and our own Implementation Framework to manage all Implementation and Development Projects.  Adhering to a well structured methodology delivers consistency and quality to project management and ensures in time, in budget delivery. Microsoft Sure Step covers all phases of the Dynamics 365 ERP, HR & Customer Engagement Solution life cycle

  • Analysis
  • Design
  • Development
  • Deployment and
  • Operation / System Cut Over
  • Support

Software Development

Dialog’s development capability was founded out of our client’s needs to extend the base functionality of Microsoft’s Dynamics. When designing and developing software solutions, we ensure we adhere the strict commercial principles enforced in ERP applications.  Dialog applies Microsoft Sure Step to manage the full software development life cycle “SDLC”. We can provide development solutions in:


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