Case Management

Regulatory Case / Incident Management Solution

Dialog’s specialist matter management team can assist you in clarifying your requirements and provide you with a road map for easy implementation. Leverage the knowledge and skills we have developed in matter management solutions and get the most effective, robust and user friendly system that is designed to be configured to your unique needs.

Who needs this solution?

Any agency or organisation that needs to manage cases, incidents, matters, claims or complaints in a consistent and auditable manner. Utilise our regulatory case incident management solution based on the Microsoft xRM platform.

It may be…

  • A relatively simple service or product complaint or,
  • After sales service case right through to a complex incident or,
  • Legal investigation that takes years to complete.

The Regulatory Case / Incident Management Solution from Dialog is a set of tailored xRM modules, workflows and plug-ins for any organisation requiring a regulatory or investigative management solution.

Find out more about how Microsoft Dynamics 365 for Customer Service can assist with Case Management capabilities.

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Case Management

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