Microsoft Dynamics 365 for Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. Your business pivots on the happiness of your customers. Microsoft Dynamics 365 for Field Service allows you to turn EVERY ASPECT into a strategic advantage.

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. It provides licensed users with access to field service capabilities including work order management, schedule, dispatch, and routing capabilities, repairs and returns management, and inventory management.

Dynamics 365 for Field Service helps you:

    1. Optimize your service schedule with efficient routing, resource skill matching, and reduced travel time.
    2. Increase first time fix rates and on-time delivery performance.
    3. Enhance real-time communication and collaboration between customer service, dispatch, field agents, and customers.


Move from reactive to proactive field service


Optimize your resources  

  • Automate scheduling

Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.

  • Empower dispatchers​

Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

  • Streamline inventory management​

Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.


Make technicians more effective

  • Ensure on-time appointments

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

  • Share customer information​

Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.

  • Boost on-site efficiency​

Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details..

  • Create new levels of productivity​

Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.


Deliver better outcomes with IoT

  • Gain insight and intelligence

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.

  • Automate work order creation​

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

  • Transform service with predictive maintenance

Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.


Innovate with a modern and adaptable platform

  • Adapt quickly​

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.

  • Unify your service environment

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

  • Invest with confidence​

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacentres to safeguard your data.

  • Drive innovation​

Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.


Engage with your customers

  • Build customer trust

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.

  • Create effortless service experiences

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

  • Communicate proactively

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.


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