Microsoft Dynamics 365 for Retail

Microsoft Dynamics 365 for Retail is an end-to-end retail solution that delivers unified commerce across all channels. It encompasses sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud-first, mobile-first manner. Retail offers comprehensive support to operate a wide range of business processes, such as merchandising, inventory, and channel management capabilities. It also provides immersive customer experiences across all touch points.

Dynamics 365 for Retail gives you flexibility and option for:

1. Channel management

As you set up your Retail experience, you will decide how to define and configure your stores. They can be brick-and-mortar stores, online stores, or call centres. Each retail store can have its own payment methods, delivery methods, price groups, income and expense accounts, registers, and staff.

2. Clientele and loyalty

Customer needs constantly change. You must be able to quickly and effectively keep up with changes in buying habits and trends, so that you can target and attract new customers, but also keep your existing customer base happy.

3. Hardware and peripherals

Retail Modern point of sale (MPOS) and Cloud POS can use a wide range of hardware peripherals. Both MPOS and Cloud POS offer multiple interfaces and deployment options to help you with your various business scenarios.

4. Intelligence

Advanced analytics bring the power of machine learning to retail challenges, and enable predictive, optimized, and personalized insights that help lead to growth and profitability. Retail lets you deliver visual reports on any device, whether it’s online or offline.

5. Monitoring and diagnosis

Retail lets you monitor sales and margin performance in real time across various levels of the organization hierarchy.

Overview and capabilities of  Microsoft Dynamics 365 Retail 

Drive unified commerce 

  • Create seamless shopping experiences

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centres.

  • Enable omni-channel buying

Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfilment tools.

  • Increase brand loyalty

Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.

Create a modern store experience 

  • Deliver exceptional customer service

Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility.

  • Tailor product selection and recommendations

Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.

  • Optimize store operations

Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.

Effectively manage merchandising

  • Streamline sourcing and replenishment

Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.

  • Manage product demand

Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.

  • Amplify sales and promotions

Target product and promotion by category, channel, season, loyalty, and tier to impact revenue

Optimize operations through insights

  • Maximize business impact

Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights.

  • Speed up end-of-day activities

Complete key store closing activities faster using automated and streamlined workflows.

  • Increase inventory visibility

Manage stock counts to enable the right level of inventory at the right locations.

  • Meet changing business needs

Drive actions to support multi-company, multi-brand, and multi-channel global operations.

Innovate with a modern and adaptable platform​

  • Adapt quickly

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.

  • Extensible platform

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

  • Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacentres to safeguard your data.

  • Drive innovation

Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.


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